Privacy Policy
Welcome to Propertify. Protecting your privacy and ensuring the secure handling of your personal information is our priority. This Privacy Policy explains how we collect, use, and protect your data in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws. By using our platform, you consent to the practices outlined in this policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
- When you register, create listings, or interact with our site, we collect personal details such as your name, email address, phone number, and billing information.
1.2 Payment Information
- For listing upgrades and membership packages, we use a third-party payment gateway. While we do not store payment details like credit card numbers, the payment provider may collect and process these details in line with their privacy policies.
1.3 Usage Data
- We collect information about how you interact with our website through cookies, IP addresses, device types, browser types, and pages visited.
- This data helps us improve user experience and optimise our services.
1.4 Communication Data
- When you contact us or interact with our support team, we may collect and store your correspondence to improve our services and resolve issues.
1.5 Marketing Data
- With your consent, we may collect data about your preferences to send you promotional content, updates, or offers relevant to your interests.
2. How We Use Your Information
We use the collected data for the following purposes:
2.1 Providing Services
- To facilitate property listings, membership subscriptions, and transactions.
- To manage your account and provide customer support.
2.2 Payment Processing
- Payment details are securely processed by our third-party payment gateway. We ensure that these providers adhere to stringent security standards.
2.3 Analytics and Improvements
- To analyse user behaviour using tools like Google Analytics and optimise site performance, design, and functionality.
2.4 Advertising
- To deliver targeted ads through Google Ads and Google AdSense. This may include using cookies to personalise ads based on your browsing behaviour.
2.5 Legal and Compliance
- To comply with applicable laws, prevent fraud, and enforce our Terms of Service.
3. Data Security
We take the following measures to secure your personal information:
- Encryption: All sensitive data is encrypted during transmission using SSL.
- Secure Storage: Personal data is stored on secure servers protected by firewalls.
- Access Control: Only authorised personnel have access to user data.
Your Responsibility: You are responsible for safeguarding your password and account credentials. If you suspect any unauthorised access, notify us immediately at [email protected].
4. Sharing Your Information
We do not sell your personal data. However, we may share information in the following circumstances:
- Service Providers: With trusted third-party providers who assist us with payment processing, website operations, and marketing. These providers are contractually obligated to keep your data confidential.
- Legal Obligations: When required by law, court order, or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business.
5. Your Rights
Under POPIA, you have the following rights regarding your personal data:
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate data.
- Erasure: Request deletion of your data, subject to legal retention requirements.
- Objection: Object to the processing of your data for specific purposes, such as marketing.
- Portability: Request that your data be transferred to another service provider in a machine-readable format.
To exercise these rights, contact us at [email protected].
6. Cookies and Tracking Technologies
Our site uses cookies and similar technologies to:
- Enhance user experience by remembering preferences.
- Analyse website traffic and user interactions.
- Deliver personalised ads through Google AdSense.
Your Choices:
- You can manage or disable cookies through your browser settings. However, some site features may not function properly without cookies.
7. Third-Party Services
Our website integrates third-party services, including but not limited to:
- Payment Gateways: For secure payment processing.
- Google Ads and AdSense: For targeted advertising. These platforms may use cookies to collect data for personalised ad delivery.
We are not responsible for the privacy practices of third-party providers. Please review their respective privacy policies.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or prominent notices on our platform.
Last Updated: 18 November, 2024.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, reach out to us:
- Email: [email protected]
